Online Enrollment

Thank you for your interest in becoming a Provider for Contra Costa County.
Below you will find all the information you need to get started and be successful in enrolling as Provider. If you have questions, please call 800-333-1081.
How to become an IHSS Provider in Contra Costa County
State laws require that all IHSS providers go through an enrollment process and pass a background check before they are eligible to get paid by the IHSS program. To enroll as an IHSS care provider, you must complete all steps.
Read All Steps Below Before Clicking on "Continue to Enrollment"
Start the On-Line Enrollment Process
  1. Create an account by clicking on the "Continue To Enrollment" link below.  Make sure to write down your username, password, and security questions (these are case sensitive).
  2. Watch the mandatory State videos and Union video (you will need your security questions to watch the videos)
  3. Review and e-sign the documents
  4. Schedule and attend an in-person orientation appointment (this is done through the enrollment site)
In-Person Orientation
  • Be on time – if you are late you will have to reschedule
  • Do not bring friends, pets, recipients or children to orientation, seating is limited.
  • What to bring to your in-person orientation appointment (if you do not bring these documents to your appointment you will have to reschedule):
    • Current valid driver’s license or another US government issued photo ID (e.g. driver’s license, ID, military ID, US passport)
    • Social Security Card
      • original not a photocopy
      • If you have a restricted social security card, one that states “Not valid for employment” or “valid only with INS authorization” you must bring your unexpired employment authorization card as well.
    • Your name on your social security card and your ID must match exactly.
Background Check
  • Take a Live Scan form (you can print from the enrollment site) and take it to a fingerprinting service. Fingerprinting is paid for by you, it is not reimbursable, and it costs anywhere from $48 - $80
  • Keep the completed copy of the Live Scan form and your receipt for your records. Public Authority does not need a copy.
After you complete your in-person orientation, pass your background check, and get linked to a recipient, the payroll process can be started and timesheets can be issued through the Electronic Services Portal (ESP).
If you need to cancel or reschedule your IN-PERSON orientation, please click on the Continue to Enrollment link below and once on the Enrollment Center website select the RETURN & CONTINUE button.
Continue to Enrollment