Training

Learn the effects of Alzheimer’s and Dementia on brain biology and behavior and best practices for caregivers.

Learn effective communication strategies to enhance understanding and satisfaction within the consumer-provider relationship.

Electronic Visit Verification (EVV) is a federal law that requires electronic record of certain information about IHSS services performed. EVV will require Providers to record:

• Start Time – the time you began the first IHSS/WPCS service for your Recipient that day
• End Time – the time you completed the last IHSS/WPCS service for your Recipient that day
• Location – where the services were performed: in Recipient's home, in the community, or a combination of both

To Learn more about the EVV, please register to attend one the webinar broadcasts at: https://www.cdss.ca.gov/inforesources/ihss/ihss-providers/resources/evv-training

If you would like to learn more about the Electronic Services Portal, Electronic Timesheets or how to enroll, please visit the CDSS Electronic Timesheet Website. If you need any assistance with registering or signing up, please call the IHSS Service Desk at 866-376-7066 and select the Electronic Services Portal option.

IHSS Provider Orientation Guide 2019

Share of Cost

Live-in Self Certification

Services Covered by IHSS

Mandated Reporter

Medi-Cal Fraud & Abuse

Finding, Interviewing, and Hiring a Provider
Deciding When to Fire a Provider
Getting Started With Your New Provider
IHSS Consumer and Provider Job Agreement
IHSS Authorized Tasks
Communicating With Your Provider
Supervising Your Provider
Setting and Maintaining Boundaries
Suggestions on How to Handle Money
Recognizing Abusive Behaviors